I recently order from a member from Shopify, the order was placed and the money was took. I never received tracking information or estimated date. I tried contacting the company but received no response.
Topic summary
A customer placed an order through a Shopify-powered store but encountered issues:
The Problem:
- Payment was processed successfully
- No tracking information or estimated delivery date received
- Attempts to contact the merchant went unanswered
Shopify’s Response:
- Shopify clarified they provide the platform but cannot intervene in individual merchant operations or order fulfillment
- Directed the customer to their Order FAQ page for guidance
Recommended Next Steps:
- If more than 4 weeks have passed without merchant response, contact your bank to dispute the charge and retrieve funds
- The bank can provide appropriate guidance for resolution
Status: The issue remains unresolved, with the customer needing to pursue resolution through their financial institution rather than through Shopify directly.
Hi @Sbullock ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
If it has been more than 4 weeks since you placed your order and have not received a response, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.