I’ve not received my order I paid express delivery and nothing ad come I paid for it on the 3rd of August still nothi77
ng, no answer to my emails eather
Hi, @Sirjackbruce64 .
Thank you for reaching out and posting your question here in the Shopify Community!
I understand that you placed an order online on August 3rd, and paid express delivery but haven’t received your order or response from the seller.
To confirm, have you tried responding to your order confirmation email or locating a Contact Us page or social media handles on the website you ordered from? Sometimes social media handles are more closely monitored.
Shopify is a website and shopping cart service that some Merchants use to run their online stores. Shopify does not manage the shipping or sales of any stores. We don’t manage any of the day-to-day operations of any Merchants or operate on behalf of any Merchants.
If you have exhausted all avenues to contact and resolve your concerns with the seller directly, we recommend that you reach out to either your bank/credit card provider or PayPal depending on how you paid for your order. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps.
I’d like to share our Online Order FAQ that includes further next steps you can take when placing an order online.
I hope this helps!