I’m on here because for some reason Shopify has no support phone number (weird). Anyways, I made an order on a website run through Shopify and it was taking a very long time to come in so I checked the website and found out that it does not exist anymore. Because of this, I have no way to contact them to ask about my package nor can I find the tracking number, if there even is one. It would be great if I could receive an answer on where my product is or at least get back the $70 that is currently lost.
Hi @zvyoder0616 ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.