I’m looking to transfer my domain to my new store so I can close my old one but am having trouble doing so. Suggestions?
Hey, @forgotay .
Thanks for bringing your question here to the Community forum. I understand that you’re hoping to transfer a domain to your new store. I’m happy to help!
To gather some more context, may I ask if you purchased the domain from Shopify? Or, a third party? If you originally purchased the domain from Shopify and you’re hoping to transfer it to a new Shopify store, you can follow these steps here:
- From your Shopify admin, go to Settings > Domains.
- In the Shopify-managed domains section, click the name of the domain that you want to transfer.
- Click Transfer domain > Transfer to another Shopify store.
- Confirm that your store owner email address is up to date, and then click Send transfer link.
- When you receive the transfer email message, do one of the following:
- If you’re transferring the domain to a different store that you own, then click the transfer link in the email text and log in to the Shopify store where you want to transfer the domain.
- If you’re transferring the domain to a different Shopify store owner, then forward the email message to the store owner so that they can log in to Shopify.
Please note that when you transfer your domain, your email forwarding addresses, DNS records, and subdomains transfer along with the domain. For the domain transfer to succeed, the store owner needs to log in to the Shopify store directly from the transfer link in the email message. After the transfer is accepted, it can take up to 24 hours for the domain transfer to complete.
If there is an alternative situation, please let me know and I can guide you through the steps to transfer your domain accordingly. In the meantime, I’d love to hear more about your store. Will you be rebranding?
Talk soon,
Hey, @forgotay .
Just checking in with you. Were you able to successfully transfer your domain? If not, I’m more than happy to continue working on this together.
Best,
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