Help: Clicking On Certain Product pages Freezes The Page Unless You Back Out

Shopify Discussion

Topic summary

A Shopify store is experiencing a critical bug where certain product pages become completely unresponsive upon loading. Customers cannot click the add-to-cart button or navigate menu items on affected pages.

Key Details:

  • Issue confirmed across multiple browsers
  • Only affects specific products, not the entire site
  • Problem is consistently reproducible with the same products
  • Temporary workaround: backing out or closing the browser tab restores functionality, but revisiting the problematic product pages causes the freeze again

Example: The store URL is chipsandgames.com, with one confirmed problematic page being a custom monogrammed poker chip dice design product.

The poster is seeking help to identify the root cause and implement a fix for this page-freezing issue.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

A customer called us today saying that he could not add an item to cart on several different browsers. We tried it on our end and was able to duplicate the issue. On some products, everything works and you can add to cart and do other things. But, on certain items, as soon as you land on the page, nothing works. Add to cart, or any other menu items are not clickable. And it can be regularly repeated with the same products. If you back out of the problem page, or close the browser and reopen the site, then it works, but as soon as you go to the certain products, it freezes again. What’s going on and how can we fix it?

Store URL is chipsandgames.com

and as an example, if you go on this page below, then nothing works:

https://chipsandgames.com/collections/custom-poker-chips/products/custom-monogrammed-poker-chips-dice-design