Hi! This past Tuesday (4/15) around noon customers stopped being able to checkout on our website. After they enter in their address, an error message pops up saying ‘Your order cannot be shipped to the selected address. Review your address to ensure its correct and try again, or select a different address’. We have reached out to shopify but have not gotten any resolution. We have had multiple people check out back end, and look over our shipping profiles and no one has found anything out of the ordinary. What is so weird is that we have not changed any settings at all, it just randomly started being an issue. It is also affecting our shipstation account as well and we are not able to create shipping labels. Has anyone had any similar issues? Any advice is appreciated!
Hi! Thanks for responding! What are your rates?
Hi @SGP1910 ,
I’m really sorry your customers have been stuck at the shipping step since Tuesday—nothing’s more frustrating than a silent checkout failure. Below is a short checklist you can run through in less than 10 minutes. In most cases, one of these fixes restores rates immediately.
1. Test a problem address inside Shopify
Settings ▸ Shipping & delivery ▸ Manage ▸ “Test your rates.”
Enter the address that’s failing.
- If no rates appear, we know it’s a rate‑lookup issue (not a theme or payment problem).
2. Add a temporary flat‑rate (just for testing)
Create a “$0.01 Test Rate” in the zone that covers that address.
- Checkout now works → the culprit is your real carrier or range settings.
- Still fails → jump to step 4.
3. Re‑connect any live‑carrier accounts
In Settings ▸ Shipping & delivery ▸ Carriers click Edit next to UPS/USPS/FedEx (or ShipStation Live Rates) and hit Reconnect. Expired tokens are the #1 cause of sudden, system‑wide “no rate” errors.
4. Make sure every product and location is covered
Product bulk editor: add the “Shipping profile” column—nothing should show “—”.
Settings ▸ Locations: every active location must be ticked in every profile and have at least one rate for every zone.
Tip: Shopify sometimes auto‑creates a new location when an app connects; everything assigned to that location loses its rates until you add them back.
If none of the above clears the error, grab a quick HAR file (Chrome DevTools ▸ Network ▸ Save) while loading the shipping step and send it over—I can read the API responses and see exactly what Shopify is returning.
Warm regards,
Shubham | Untechnickle