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Hey fellow merchants! :waving_hand:

After talking with several Shopify store owners, I’ve noticed something interesting about customer support… Most of us are spending WAY too much time answering the same questions. I’ve seen stores where support takes up almost half a day, just responding to repeats.

Curious: What’s your biggest support challenge right now?
Would love to hear your real experiences and maybe we can brainstorm together.

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Hi @caleb3 ,

Repetitive support questions are a common issue for businesses worldwide. To handle this efficiently, many stores use third-party chatbots like ChatGPT, Intercom, or Copilot, where they upload their support content to automatically answer FAQs, allowing their teams to focus on more critical tasks. But most of them are expensive.

Happy to hear your thoughts!