My other account keep saying i need a recovery code to get into it, and i dont have access to them at all. I didnt even know i needed them. I need my two step verification deactivated but non of the customers service lines will help? Someone PLEASE HELP. I cant access my shop at ALL.
Hi there, @rainmac98 !
I’m sorry to hear you’re having trouble accessing your account — I’m happy to help.
If you don’t have access to your recovery codes, you will need to get in touch with our live Support team. They’ll be able to escalate the issue to our specialized accounts team and they will work with you to help you regain access to the store. You can get in touch through the Help Center, and we’re available 24/7! Since you won’t be able to log into your account, I’ll provide the steps for you to create a support request:
- Head over to this link: Contact Shopify Support • Shopify Help Center
- Click Continue without logging in
- Choose the support topic most relevant to you (for example, Account > Logging in)
- Scroll down to where it says Get support and select your preferred support option
Please note that the callback feature is not available if you’re not logged into a Shopify account.
Once connected with a Support Advisor via live chat or email, you can explain the situation and they will escalate your request to the right team.
I hope this helps — please let me know if you have any more questions.