Hi I need help immediately I have another account that I just found out is still taking money from my account I tried to log in but it want to send I recovery code to a phone number I don’t have anymore so there’s no way of logging in I don’t know what to do since yall don’t have a customer service number or email and so plzz help me
Hi, @Leefinley .
Thank you for reaching out and posting to the Shopify community!
I understand the urgency of the issue of being unable to log in due to recovery codes being sent to a phone number that you no longer have access to. In order for our team to ensure you’re able to regain access to your Shopify account, I encourage you to create a support request through the Shopify Help Center.
We offer support via live chat, email or by scheduling a call-back through the help center. To speed up the process, I’ll share the steps below to contact Shopify Support.
How to contact Shopify Support:
- Head over to the Shopify Help Center and log into your store or select Continue without logging in.
- From the topics provided select: Account > Logging in.
- Scroll down to the very bottom to Get Support to view our available support options.
- Please note: If the Request a Callback button is unavailable, keep checking back as it will show once there is room in the phone queue to offer support.
Please let us know if you require assistance navigating the help center or have any further questions.
Hello @Leefinley ,
It’s flareAI - your Fully Automated Free Sales Machine here. We are helping Shopify merchants providing solutions for the last few years in Shopify Community.
The best option is to contact the Shopify support team.
Gina
flareAI