How can I access third party shipping rates after switching to annual billing?

Shopify Discussion
1

Hi there, apparently when you have switched to annual billing you can get access to Third-Party Calculated Shipping Rates.

How does someone get access to this after making the switch? I already switched to the annual billing plan.

Thanks,
Juandre

2

Hey there, @JuandreB . Thanks so much for coming to the Shopify Community with your Carrier Rate question! I’d be happy to spend some time chatting with you about it.

If you’re looking implement your Third Party rates now that you’re on the annual plan, you’ll want to follow these steps:

  • Login to your store
  • Go to Settings > Shipping and Delivery
  • Scroll down the page, and find the section titled ‘Carrier Accounts’
  • Click the ‘Connect Carrier Account’ button to get started!

Once you’ve located this section, you’ll be able to connect any third party carrier accounts you currently have to your Shopify store for use! If you have any additional questions, feel free to follow up here and let me know!

3

Hi Imogen. Thank you for the reply. I am still unable to use this function as it states that I have to upgrade my plan.

Is there a way to enable this function as it seems it is not automatically added upon subscription of the annual plan?

1 Like
4

Hey again, @JuandreB . Thanks for following up with me!

Interesting that your feature did not seem to turn on when you upgraded your plan. Considering the wording your getting when trying to enable the feature, I believe it would be a good idea for you to reach out to our Live Support Team for assistance. Following that step would allow our Support Team to authenticate you and your store, and toggle the setting on themselves! Here is the link you can use to contact them: https://bit.ly/3c5icUc.

If you have any additional questions for me, feel free to follow up here once again!

1 Like
5

Hey again, @JuandreB . Thanks for marking my most recent reply to you as the solution!

I’m just following up to see how things are going, and if you’ve managed to have Carrier Rates enabled for you?

Feel free to follow up with me and let me know!

6

Hi Imogen, the support team managed to enable it for me. I am now connected to the third party app. Thank you for the assistance.

1 Like
7

Perfect! Super happy to hear that!

If you need anything else, just feel free to follow up with me here!