I purchased a theme today
lorenza - all payments have been taken. However the theme is still preview. I have contacted |
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Merchant Support, & have said I have to contact Shopify for support.
Please could you help me.
Hey, @BOSSBAE .
Thanks for reaching out to our Community, welcome! I’m happy to look into this with you.
To clarify, when you access your themes by going to Online Store > Themes are you unable to Publish the new theme you purchased? For example:
If you’re unable to publish your purchased theme, we will need to access your account to take a closer look. Please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue’.
Please let me know if you have any questions about that. In the meantime, I’d love to learn more about your business. What type of products will you be selling?
Hey, @BOSSBAE .
Just checking in! Were you able to publish your new theme? If there’s anything else I can do to help, please let me know.
Best,