How can I add a comment section to my checkout page using code?

Hey everyone! I was on a live chat with support and they said this, "Oh, that’s alright! It’s never too late to learn though. We have a supportive community of shop owners and designers in our Community Forums that you can reach out to. Basically, you can post there what you want to happen with your checkout page. And most developers will give you the code you need, the instructions on how and where to inject the codes will also be given to you.

But sometimes they do it in your behalf.

They request access to your store and edit the code for you"

Basically I’m wondering if anyone knows how I can add a section via code on my checkout page for customers to leave comments about their orders if they’d like.

Hi Guppy,

It seems that you can’t put a comment box on the checkout page, but you can enable order notes on the cart page. Here is how to do it:

  • Click Sales Channel-Online Store
  • Click Themes.
  • Find the theme that you want to edit, and then click Customize.
  • Click Theme settings > Cart.
  • Check Enable cart note.
  • Click Save.

Here is how it looks like:

Or, you could add a survy/feedback area on the page after checkout, which we call a post purchase page by coding. This is commonly used to check with client about their shopping experience in the store, or how they heard about the store.

I hope this is helpful. Thanks.