I opened my bank account this morning and saw I was charged $30 for another month, is there any way I can cancel this subscription and get my money back?
Hi, @IDandDS !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
If you’re looking to close your store and cancel your account with Shopify then be sure to follow my instructions below:
- Log into your Shopify Admin
- Settings > Plans
- Under Plan details, click Deactivate store
- Click, Cancel Subscription.
- Then enter your password to continue
- You can also follow along to our step by step guide, here
Can I ask you why you’d like to close your store? Is there anything we could have done to help you out better?
The next step here would be to discuss your account with our team to make sure it’s been closed correctly. I recommend getting in touch via our Help Center for account support where we’ll be able to check to see if a refund request would be possible for any of the subscription time in question.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!