How can I cancel an order in ClickMore actions?

[Maxiernesto]

Hello , I’ve not been able to cancel an order at the clients request because I can’t find the button for cancellation in my <

1. Click More actions > Cancel order.,
   All i see is Archive or UnArchive!!Pls I need some help to get around this hic? Thanks!

[ReturnPrime]

Hey @Maxiernesto ,
Welcome to the Shopify community!

Try to cancel fulfillment.
Then cancel option will available at More actions > Cancel order.
Raman

Return Prime

[MS_WEB_DESIGNER]

Hi @Maxiernesto ,

I am Ani From https://www.task4store.com/ - Shopify Small & Custom Tasks Experts ( By MS Web Designer - Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore )

I will love to help you with your concern.

try this

If you have any concerns feel free to ask me!

Regards,
Ani

[Maxiernesto]

Thx so much for your response, I think I’ll have to reprecise my tech problem with some screen shots _ I don’t have the “Cacel order” button.

[lanellici]

I’m having the same problem. Does no one answer these questions?