My store has been inactive for months and I am now locked out of the backend. Business has closed months back. Shopify is still billing me. I would VERY much like to close/cancel my account/subscription with Shopify. Predictably, there are no user-friendly pathways or solutions to speak with a human being. Short of getting my bank involved, would very much appreciate any experience with this matter. Thanks
Hello, @PLSCANCELMYACCT . I can understand this is important to you, especially if this has been going on for a while. I’d be happy to walk you through this!
When you say you are locked out of the bank end, I am not entirely sure what error you are seeing when this happens? In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:
- From your Shopify admin, click Settings, and then click Plan and permissions or Account.
- In the Store status section, click Sell or close store.
- Click Close store.
- Enter your password to continue.
- Select a reason from the drop-down menu and then click Close store.
- To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
Now I know you mentioned you are having issues accessing your store’s admin so the above steps may not be possible in your case - so if this is still not accessible to you, the best thing to do in this case is to reach out to our live support. We have 24/7 access to live support with human beings for every merchant. Our live support can be reached via our support portal here. You simply login if possible or click “continue without logging in” if not possible, then select the topics that apply to you when prompted to and the option for live chat will then appear. You will then be linked up to a live support advisor who will have access to your account and can help you from there.
One thing to be aware of for store closures: If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store. I hope this helps, all the best!