I started a store 3 months ago to check Shopify out. We are not online yet but, wanted to cancel after my free trial so I’m not charged the $39 when I haven’t used it and I just deactivated account and seen that it may not stop the plan from being billed… how can I avoid being charged when the 3 months is up on 10/27? Thanks!
Hey, @Ah12! Welcome to Shopify Community!
I’d love to help you out. Are you looking to deactivate your store while you work on getting it up and running? If so, while deactivating the store will stop the subscription charge, you won’t have any access to your admin if you do this. If you’d like to work on your store as you wait for your launch, it’s a better idea to go on the $9 USD Pause and Build plan. This plan will keep your admin and store accessible while keeping the checkout inaccessible.
If you would like to go on the Pause and Build plan, please note you will need to settle your first full monthly invoice (not the $1/month trial plan) before you’re eligible for the plan. Once you pay this, you can downgrade to Pause and Build and any unused amount from the paid invoice will be converted to credit which will be used for future invoices. To go on the Pause and Build plan, you can follow the steps below.
- Log in to your store as the store owner.
- From your Shopify admin, click Settings > Plan.
- Click Deactivate store > Pause and build plan.
- Carefully review the plan details, and then click Switch to Pause and build.
Once you’re ready to reopen your store, you can follow these steps to select a plan:
1. Log in to your store as the store owner.
- From your Shopify admin, go to Settings > Plan.
- Click Pick a plan, and then click Choose plan for the plan that you want.
- Carefully review the plan details, and then click Start plan.
If you would prefer deactivating your store and temporarily putting a stop to the invoices, you can refer to the guide below to do so. This will stop the charges but it will also close your store and make your admin inaccessible. Once you’re ready to continue and launch your store, you can simply log in and select a plan.
- From your Shopify admin, go to Settings > Plan.
- Click Deactivate store.
- If applicable, then review the options to switch to the Pause and build plan, or start a new store.
- If you still want to deactivate, then click Deactivate store.
- Select a reason for the deactivation, and then click Continue.
- Enter your password, and then click Deactivate now.
Since you’re preparing for your launch, feel free to have a look at our launch checklist. This will help you ensure everything runs smoothly on the big day and that you make sales on the day as well.
If you have any questions in the meantime, let us know and we’ll help you out!
So, if I don’t want to continue my plan after the 3-month trial period, I won’t be charged after that, right? And what happens to the 5,000 rupees mandate I gave to Shopify?
Thankyou