I want to delete my account, I just wanted to try it, but its to difficult for my, Spotify charged already a year payment, but I don’t want to use it, I already send an email, to get my money back. Can you help me?
Hi @onkruid ,
Thank you for reaching out to the Community! I’d be happy to provide some assistance with closing down your shop, to ensure this gets resolved.
To get started, I recommend checking out this list of Considerations to take prior to deactivating your shop. It outlines important information regarding your shop, including how to export any files and managing fees. If after reviewing this list you’d like to proceed, you can deactivate the shop by following these steps:
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From your Shopify admin, go to Settings > Plan.
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Click Deactivate store.
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If applicable, review the options to switch to the Pause and build plan, or start a new store.
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If you still want to deactivate, then click Deactivate store.
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Select a reason for the deactivation, and then click Continue.
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Enter your password, and then click Deactivate now.
When it comes to requesting a refund, you will want to connect with us directly. This will allow for our advisor team to take a closer look. To contact us, you can head to our Support Page and select the “I don’t have an account option”.
Please let me know if you have any other concerns.
Hello, I already deactivated my shop, I just want a refund! Because Shopify charged for a year and I did not use Shopify. Please help me… I send already 20 mails, 20 chats,…
“When it comes to requesting a refund, you will want to connect with us directly. This will allow for our advisor team to take a closer look. To contact us, you can head to our Support Page and select the “I don’t have an account option”.”
Does not work! I can not select "“I don’t have an account option”.
Can you please help me?
Thank you!
Hi @onkruid ,
Thank you for the prompt response.
To gain some clarification, are you recieving an error when attempting to select this option?
If so, would you please share the error you’re receiving?
As we’re not able to access account specific information through the Community, you would need to connect with us directly for this type of request. This will allow for our advisor team to take a closer look.
To connect with us, you can:
- Head over to our Contact Page
- Select the “I don’t have an account option”.
- Select the topic "Starting a store".
- Scroll to the bottom of the page to view our available support options.
Please let me know if you continue running into trouble with this!