Hello so my account was charged last week but I forgot. I was planning to cancel the plan. Now I am going to close my store and is there any possible to get a refund. I really like Shopify and I hope we could get a refund and will be appreciated.If we will create a new store I will come back to Shopify.
Thanks.
Best
Hi @DOACEJP ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with refund requests, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look. To contact us, you can head to our Support Page and select the “I don’t have an account option”.
Before connecting with us, please ensure your shop has been deactivated and your subscription has been canceled. To complete this, you can check out our Deactivating Your Shop documentation as it provides step-by-step instructions.
Once completed, our advisor team will be able to investigate further as we’re unable to access account specific information through the community.
Please let me know if you have any other concerns.