How can I cancel my Zarow93 membership?

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1

Hi

i wont to cancle my membership for zarow93@gmail.com How can I cancel my Zarow93 membership?

2

Hi @zahraEssa

Welcome to the Shopify Community.

I understand that you want to cancel your membership. Are you referring to a Shopify store that you wish to close completely? Or is this relating to something else? Here on the Shopify Community, we are unable to access your account and take any action on your behalf, however I can certainly steer you in the right direction.

May I ask why you would like to close your Shopify store? Perhaps you were experiencing some difficulties with the setup, or weren’t getting enough sales? Feel free to provide some more context and I would be more than happy to advise. We also have the Pause & Build plan available that allows you to temporarily stop selling and work on your store at a reduced subscription cost.

To close your Shopify store, you can follow the detailed steps outlined on this help center page here. This resource also includes a section about things to be aware of before you close, such as backing things up if you need them (as once you close the store you will no longer have access to your admin) so please take care and ensure you familiarize yourself with these considerations.

Here are the main instructions for closing the store:

  • From your Shopify admin, go to Settings > Plan
  • Click Deactivate store
  • If applicable, review the options to switch to the Pause and build plan, or start a new store.
  • If you still wish to deactivate, then click Deactivate store
  • Select a reason for the deactivation, and then click Continue
  • Enter your password, and then click Deactivate now

I trust that this will be enough information to help you make an informed decision about your store. I understand that sometimes closing the store might be the right decision for your business, however if you have any questions or concerns please let me know. If you ever decide to come back after closing, then you can re-open your store and your data will be safe for up to 2 years. You can also feel free to utilize some of our excellent resources for new merchants. In particular, this YouTube tutorial video and this Shopify Learn course come highly recommended.

3

When i click on deactivate it says that i will have to pay 32 dollars…i dont have 32 dollars…please help me to deactivate the store

4

Hey @amth06

Thanks for reaching out here for help! Welcome to the Shopify Community.

I understand that you are trying to deactivate your store, but you are seeing that a bill needs to be paid. As you can see here on our Shopify help center, if there are any unpaid fees on your account, such as subscriptions fees, transaction costs, shipping label expenses, or app subscriptions etc. they will be billed upon cancellation, and a final invoice will need to be settled before you can close the store. If your account has no outstanding charges, then you will not be issued a final invoice.

If you have any concerns or questions about the billing on your store, then I would suggest reaching out to our support team directly. You can reach our team on our help center here, and once you are in touch with us we can authenticate you on the store and take a closer look at your billing. For context, we cannot access your account here - so I am not in a position to provide account specific support.

Feel free to let me know if you have any further questions!