I need to know how I can change the legal name. In my account details I changed the name but the previous one still appears when verifying the identity. I would like to change it and put my name to send my documentation.
Greetings, @maysoonn .
Thank you for reaching out and bringing this to our attention.
If you need to change the registration information for Shopify Payments, then it looks like we’ll need to access your account in order to resolve this issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue with our support team, I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?
Did they ever resolve the name problem? I’ve already gone through 3 different support members who all said id get an email soon, which I never received.
Hey, @MathewM .
Thank you for joining the thread and bringing this to our attention!
Since it looks like you’ve already created a ticket with our Support team, then we’d encourage waiting a few business days as we’re experiencing a backlog of requests and the tickets are handled in the order they are received. As a result, creating another ticket may not necessarily speed up this process. Rest assured, our Payments team will follow-up with you directly via email once they’ve had a chance to review your ticket.
That being said, if you don’t hear back within the week, then please don’t hesitate to get back to us through the Shopify Help Center. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email or callback and check on the status of your ticket.
I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?