I need to change my legal name and birth but I don’t know how.
Hello @laalaa111a
Where is it that you are needing to change your legal name? Is it on your business information for your Shopify Payments account? If so, this type of change requires authentication and an escalation to complete, so you’ve taken the correct steps to facilitate it by sending an email in to support. Did you receive an automatic response back with a ticket number?
It can sometimes take a few days to receive a response, since there are a high number of support requests currently in the queue. But don’t worry! You will receive a reply, and a Support Advisor will help you get your name changed as soon as they can.
If you prefer a more immediate interaction, it’s also possible to make a support request through the Shopify Help Center via live chat or phone callback. Please note, creating a second support request now for your inquiry through chat or phones will not reach a resolution any quicker.
I hope the above is useful to you.
Best regards,
GemPages Support Team