How can I close my online store with an unpaid bill?

Shopify Discussion
1

Hi,

Almost three month ago I opened a store as project for my school, and despite the fact that the account had 3 months trial, the last month was billed full price instead of 1 dollar. Right now I don’t need the store anymore and I cannot close the store due to an unpaid bill. How can I close the store without paying those 32 dollars that I already paid once?

Thanks!

2

Hey @MihneaB .

Thanks for reaching out.

Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak directly with our live support about the situation.

You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the charges received.

Let me know if you have any questions.