How can I completely cancel my inactive stores?

Technical Q&A
1

Hello I have one active store that i am using and 2 inactive stores that I am no longer using.

I would like to completely cancel the inactive stores from my dashboard as i have social media links to them that I can’t add to my new store.

Is there a way to completely cancel these?

I have logged in and paid for a month to try and cancel but when i deactivate it still appears so essentially paying for a month that i wont use.

Please help

Thanks

2

Honestly, no matter what time of day it is, you would get the fastest action from either the Phone or the Customer Service Chat Support. Although, I have noticed that the links to those pages seem to disappear during certain hours of the day. I am not 100% sure exactly what the algorithm is there. However, I don’t even need to know, because I already put together this SUPER Quick & Easy Step-by-Step Guide on “How to Reach Shopify’s Customer Support, 24 Hours a Day!”

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3

Hey there, you could probably try reach out to the Shopify Help Centre directly for more direction on this

4

Hi, @Inharmonydesign .

Welcome to the Shopify Community and thanks for reaching out.

I understand that you have 2 inactive stores that you’re no longer using and would like to remove them from your login/Shopify admin.

In order to have the inactive stores removed, you will need to connect with our support team through the Shopify Help Center to create a support request. Our team will need to take a look at the backend of your account to go through the workflow process of removing the inactive accounts. I’ll share the steps below to reach our support team.

How to contact Shopify Support:

  • Head over to the Shopify Help Center page.
  • Log into your account.
  • Select a topic from the ones provided.
  • On the following page, scroll down to Get Support to view our available contact options.

If you need help accessing the help center or have additional questions, feel free to share them here.