Hi there, I just cancelled my store, and now I want to remove my domain from shopify as well, I am doing third party hosting, and I need to release the domain for personal reasons, how do I remove everything completely from Shopify. When my domain is visited it also shops the Shopify set-up page in the browser and i don’t want my clients to see that.
Hello @mariswithlove22 !
Since you have already closed your store, we will need some verification of ownership from you for that domain, and we will then be able to help you remove it.
The way to do this is for you to get a screenshot from within your third party domain control panel that shows both your domain name and full name/username. If you are unsure where to find a section like this in the control panel, make sure to contact the support of your domain host and see if they can help you locate it.
Once you have this screenshot, please get in touch with us through this link here, and we will be able to look into removing that domain from your Shopify account completely. The reason I am redirecting you to that link is because it is currently not possible for me to look into your account details via the Shopify Community.
@Lana_2 Please see screenshot attached:
Hope this is what your looking for
@Lana_2 just want to know if you have received my message, Kind Regards
Thank you for your patience and for the screenshot! I had a look and this should be sufficient. Your next step is to reach out to us through this link here and request the removal of the domain.
You will be asked for that particular screenshot there again, and the rest should then be handled by our team to help you remove the domain.