I need to get ahold of customer support in order to prove I own a domain so Ican work on opening my store but I am having no luck is there anyway to contact them any other way than email?
You can try using this direct link to reach out to Chat support
https://help.shopify.com/en/questions#/contact/chat
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
You can contact them through email, live chat support, phone support, or by opening the new issue request from the below link.
Contact Shopify Support · Shopify Help Center
You can also contact them through Facebook group and slack channel.
Shopify Partners | Facebook
Shopify Partners | Slack channel
Hi @Baddie-Babes ,
I understand this isn’t an ideal situation to be in. If you want, feel free to share your concern with the domain here. Perhaps I can help and guide you in resolving the issue.
However, we cannot look into account specifics via the Community for privacy and security reasons. So if your account requires a closer look, I invite you to reach out to our Contact Us page. In addition, you should be able to access support options from this link directly.
If not, I can guide you step by step:
- Firstly, enter the topic you’d like to discuss with the Support Advisor. In your case, enter a keyword such as ‘domains’.
- Then scroll down to the bottom of the page, where you should see the ‘Get Support’ button. Click on it and select your preferred channel of communication.
Hopefully, that helps.