I’ve accidentally entered the wrong date of birth upon creating my shopify account and need to change it. I’m aware I cannot change it myself but cannot find the correct support section where I can contact shopify for help to change my ID. Can someone please help? Thank you.
Hello @arian1
Because your concern involves sensitive information, Shopify will need to access your account in order to resolve this issue. Shopify will assist you through live chat, email, or callback.
Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
I hope the above is useful to you.
Best regards,
GemPages Support Team
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Hi there, @arian1 .
Firstly, let me say welcome to Shopify! I am delighted to have you on board. You are correct that changing details such as the account owner’s date of birth will mean reaching out to our live support. I can walk you through the easiest way to access this: Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent.
Being at the start of your online store journey is a very exciting time! My absolute favorite resource for a new merchant getting set up is our free online course Getting Started with Shopify. This course covers everything from choosing products to launching your store! What are your plans and goals for your store? What do you plan to sell? I’d love to hear all about it. I trust this helps, thanks!
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