I accidentally putt in the wrong age and can’t verify my account because of it. Any way I can change it?
Hi, @KarimSS .
Welcome to the Shopify community. We appreciate you sharing your question here.
Updating your age cannot be adjusted within your Shopify admin. In order to adjust your age for verification, this will need to be done by our internal team.
Could you head to our Shopify Help Center to create a support request? This is recommended as your account will need to be authenticated when communicating with support.
Below, I’ll share the steps on how to contact our team.
How to contact Shopify Support:
- Head to the Shopify Help Center and log in to your store.
- Select a topic or subtopics from the ones provided.
- On the following page, scroll down to Get Support to view our available support options.
- Please note: Phone callbacks will be available depending on our current contact volume. If you don’t see the schedule a callback option, you can check back later to see if it has become available.
Could you share a bit more about your online business? What inspired you to start and have you already looked into ways to market your business?
Looking forward to hearing back.
Please change my date of birth
Hi, @DreamzGuru .
Thanks for being part of the thread!
The process of updating your birthday would need to be done on behalf of our internal team. To connect with our internal team you can create a support request via the Shopify Help Center to ensure your account is authenticated and our team has access.
For better visibility, I’ll share the steps below on how to contact our team.
How to contact Shopify Support:
- Head to the Shopify Help Center and log in to your store.
- Select a topic or subtopics from the ones provided.
- On the following page, scroll down to Get Support to view our available support options.
Let us know if you have any questions on the process above.
Take care!