Hi guys. Upon making my Shopify story I accidentally put in the wrong year of birth on my account. When it comes to receiving payments I am able to do so but I cannot lodge them into my bank account as I cannot confirm my identity as my date of birth on my account does not match my date of birth on my passport/id. Does anyone know how I can change my date of birth on my account or can a Shopify representative for so for me? Thanks. (If you can please reply)
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I can see this is your first post here in the Shopify Community! You are very welcome here. Are you new to Shopify?
I understand that you entered the wrong date of birth when setting up Shopify Payments on your store, and as a result cannot submit a qualifying verification document. Iād be happy to help steer you in the right direction with this one.
While it is not possible for you to change this yourself, you can feel free to reach out to our support team using this link here and we can authenticate you and help you get this changed. Thanks to @JustinTharpe for providing a link to another post with this solution also.
Besides the Shopify Payments setup, how is everything going with the store? You mentioned that you are able to receive payments - have you made many sales on the store yet?
Now is a great time to start prepping for BFCM. I would recommend checking out this YouTube video which is full of helpful info!