How can I correct the legal name on my payout account?

Shopify Discussion
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Topic summary

  • Issue: A merchant entered a preferred name instead of their legal name on the Shopify payout account, causing SSN (Social Security Number) verification to fail due to a name mismatch.

  • Guidance: The advised action is to contact Shopify Support via the provided help link to update/correct the legal name on the payout/identity profile so the SSN can be verified.

  • Outcome/Status: No on-thread resolution; next steps depend on Shopify Support’s intervention. No additional details, attachments, or screenshots were provided.

Summarized with AI on December 31. AI used: gpt-5.
1

Hello, I recently created a shopify and am trying to set up the payout account, however I nonchalantly typed in my preferred name (Dillon Stelter) instead of my legal name (Dillon Cook-Stelter). Now my SSN won’t get confirmed because my name and SSN don’t match. How do I fix this?

2

Hi,

Please reach out to Shopify support at https://help.shopify.com/en/support/support-type and they will be able to guide you on this.

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