Okay, I uploaded a video to the Media on a Product Page and then get this alert:
To show videos and 3D models on your online store, you may need to update your theme. Learn about media and themes
I followed the link, added the recommended code, but got a bad result.
Can you help?? I just need the video to display exactly how the images display on the product page. Thanks
Video media does not show on site preview.
Hi @Legend ,
Please send your site and if your site is password protected, please send me the password. I will check it.
@LitCommerce I have sent you a message, thank you.
Hi @Legend ,
Please send me the code of product-template.liquid file, I will check if your theme supports this.
Because without support it will need to change a lot and you need to hire experts for it.
Hi @LitCommerce
I fear my theme does not after having tried the additional code edits. Please check your inbox. Thanks
Hi @Legend ,
I checked and your theme only supports image, not media and model.
So you need to upgrade the theme or hire an expert to add this feature. Because it is a complex requirement, you need to change Liquid, CSS and JS, so it will be difficult for someone to guide you in detail.
Refer group: https://community.shopify.com/c/Shopify-Ecommerce-Jobs/bd-p/shopify-job-board
Hope it is clear to you.
Hi @Legend ,
I saw you liked my answer. If it helped you solve your issue, please mark it as a solution. Thank you and good luck.
Hi I’m having a similar problem!!! Please help? My videos load on the product page but don’t show on the actual site.
Hi @ReMintedVintage ,
You can create a question on the community and send me the link. I will check it.
Because this will help build a better community.
Thank you.
