How can I find a POS loyalty app that enrolls customers by phone number?

Retail & Point of Sale
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Topic summary

A merchant is migrating from Clover to Shopify POS and seeking a loyalty app that allows customer enrollment via phone number directly at checkout, similar to Clover’s Rewards App. They’re concerned that requiring customers to enroll through a website won’t achieve good adoption rates.

Recommended Solution:

  • Multiple users recommend Smile.io as a loyalty app that integrates with Shopify POS
  • Smile initially had guest login issues but has since resolved them with a specific preference setting
  • Users report positive experiences over multiple years

Outstanding Questions:

  • Whether Smile supports customer referral features
  • Whether Smile can replicate Lightspeed’s full functionality: enrolling customers at checkout with phone/email, automatic points-to-credit conversion, SMS reward notifications, and bulk SMS marketing campaigns
  • What specific setting needs to be enabled in Smile preferences to resolve guest login issues

Status: The discussion remains open with key questions about Smile’s SMS capabilities and configuration settings unanswered.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I feel like I have looked at every possible app that works with Shopify POS. Currently trying to migrate over to Shopify POS to have all my products streamlined, from Clover. However, Clovers Reward App which we love for its simplicity tracks by Phone Number and we can enroll right from the cart. I cannot find an app that will do the same on Shopify POS? Everything is go to the website and enroll, I won’t get customers to enroll this way?

Any ideas???

2

We’ve been using the Smile loyalty app on Shopify POS over the last 12 months. There were initially some issues with guest logins via Shopify POS, however they’ve since resolved those problems and it all works really well now (with a setting you have to enable in their preferences). I’d recommend you check them out, you can enrol customers straight from the POS.

1 Like
3

Very happy with Smile, been using it for several years now

www.smile.io

4

Does smile have features for customers to refer other customers?

5

I currently use Lightspeed POS Loyalty Rewards with SMS Marketing. I was told by Shopify Sales person that Shopify POS can do the same thing. I’ve had no help from Shopify to get answers before setting up. I just setup Smile on my website.

Here’s my question and what Lightspeed is doing for me:

When a customer checks out in my retail store. We can add them to our loyalty program. At that time we can gather phone number and email. For every purchase in the store. The customer receives points that can be converted into store credit on next purchase. When a customer receives a reward. They receive a SMS message that they received a reward.

Here’s my next question and what Lightspeed is doing for me:

I can SMS my retail customers a text message when I want. This could be a message that we received new product or having an event. I basically pay for so many text a month.

I hope all this make sense. Can Shopify POS and Smile do all this? Checking before I cancel Lightspeed and disappointed they can’t?

6

Hey @RobertCo - do you know what the setting is? I am currently having the same issue.

Cheers

Amanda

7

Hello @tmsc16 ,

I hope you are well!

I want to inform you that Shopify POS with Phone number and Loyalty points can be done with the help of AiTrillion. With AiTrillion, you will not only get Loyalty program with only phone number but also get membership program with same plan and other more tools of Online store.