How can I fix missing general shipping rates?

Store Feedback

Topic summary

A user is experiencing issues with missing general shipping rates in their Shopify store and shared a screenshot of the problem.

Recommended troubleshooting steps:

  • Verify product assignment: Ensure all products are assigned to correct shipping profiles, as products missing from both custom and general profiles won’t have applicable rates
  • Check shipping zones: Confirm shipping profiles include zones covering customer destinations, as missing zones prevent rates from displaying at checkout
  • Set up shipping rates: Define rates (flat, free, or calculated) within each shipping zone
  • Review product details: Ensure each product is marked as a physical item with accurate weight and inventory details, as incorrect settings can prevent shipping rates from appearing
  • Test checkout process: After adjustments, perform test checkouts with various products and addresses to confirm rates display correctly

The response includes links to Shopify Help Center and Community resources for additional guidance. The discussion remains open for follow-up questions.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I’m having trouble with missing general shipping rates.

Shipping-1.jpg
Shipping-1.jpg1257×621 53 KB

2

Hi @LelaIvic

To resolve missing general shipping rates in Shopify, follow these steps:

  1. Verify Product Assignment: Ensure all products are assigned to the correct shipping profiles. Products not included in a custom profile default to the general profile. If a product is missing from both, it won’t have applicable shipping rates. Shopify Help Center
  2. Check Shipping Zones: Confirm that your shipping profiles include zones covering your customers’ destinations. Without appropriate zones, shipping rates won’t display at checkout. Shopify Help Center
  3. Set Up Shipping Rates: Within each shipping zone, define shipping rates—flat, free, or calculated. Ensure these rates align with your shipping strategy and cover all necessary conditions. Shopify Community
  4. Review Product Details: Ensure each product is marked as a physical item with accurate weight and inventory details. Incorrect settings can prevent shipping rates from appearing. Shopify Help Center
  5. Test the Checkout Process: After adjustments, perform test checkouts using various products and addresses to confirm that shipping rates display correctly.

By systematically verifying these areas, you can identify and resolve issues causing missing shipping rates in your Shopify store.

If you have other questions, I will also answer them.

Best regards,

Daisy