How can I fix missing general shipping rates?

Store Feedback
1

I’m having trouble with missing general shipping rates.

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2

Hi @LelaIvic

To resolve missing general shipping rates in Shopify, follow these steps:

  1. Verify Product Assignment: Ensure all products are assigned to the correct shipping profiles. Products not included in a custom profile default to the general profile. If a product is missing from both, it won’t have applicable shipping rates. Shopify Help Center
  2. Check Shipping Zones: Confirm that your shipping profiles include zones covering your customers’ destinations. Without appropriate zones, shipping rates won’t display at checkout. Shopify Help Center
  3. Set Up Shipping Rates: Within each shipping zone, define shipping rates—flat, free, or calculated. Ensure these rates align with your shipping strategy and cover all necessary conditions. Shopify Community
  4. Review Product Details: Ensure each product is marked as a physical item with accurate weight and inventory details. Incorrect settings can prevent shipping rates from appearing. Shopify Help Center
  5. Test the Checkout Process: After adjustments, perform test checkouts using various products and addresses to confirm that shipping rates display correctly.

By systematically verifying these areas, you can identify and resolve issues causing missing shipping rates in your Shopify store.

If you have other questions, I will also answer them.

Best regards,

Daisy