Hello, I am a student.I opened an account in shopify for learning purpose and have not used since then.My account is also inactive but still they deduct monthly subscriptions.Kindly refund, Look forward to your kind cooperation.
Need your kind support.
Hello, @AKazm .
Thanks for reaching out with this - I can understand this is not ideal! If you still have funds being deducted, then the account must not be fully closed yet. The first thing to do here would be to ensure your store is indeed fully closed. You can find a guide and steps on store closure right here. Once you have the account fully closed, you will no longer receive any further invoices from Shopify.
As for a refund of the paid invoices - A refund request can be made to our live support team. Requests are considered on a case-by-case basis so a refund is in no way guaranteed. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!