Hi, I created a Shopify account just to check it out.
I chose a 1 year plan with the intention canceling the subscription after a couple of days.
Three days later I see that I have received a 312 Dollar bill. How can I get a Refund?
Thanks for reaching out here with this query. I can see this is your first post so I would like to welcome you to the Shopify Community!
Thanks for explaining your situation. I understand that you signed up to a yearly subscription for your Shopify store, but didn’t cancel before you were charged and would now like to pursue a refund. I’d be happy to help steer you in the right direction here.
As per Shopify’s Terms of Service page here, we generally do not offer refunds for things like subscriptions. However, I understand that sometimes mistakes are made so I would encourage you to reach out to our support team using this link at your earliest convenience. I cannot promise any refunds however one of our advisors can take a closer look at your account and do their best to accommodate you. Here on the Shopify Community we are unable to access any account information, so using my link above will be necessary.
You mentioned that you chose the plan with the intention of cancelling after a few days - were you just testing Shopify out perhaps? Did you find anything overly difficult or challenging when using Shopify? We are always keen to help so please do let me know! Also just so you know, after the 3 day free trial finishes on a new store on Shopify, you can enjoy 3 months of Shopify for $1/month on select plans.