Can I get a refund for my unused annual subscription?

Payments + Shipping & Fulfilment
1

Please I am in middle of my annual shopify subscription but I wish to cancel because my shopify is not yielding anything for me, will shopify refund me for the reminder of my subscription one year plan, and please how do I go about it?

2

For billing inquiries consider emailing the billing team directly:
https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

3

Hi @Viluxury , thank you for reaching out about this! I am sorry to hear that you have not seen the results you were looking for from your business.

Have you considered asking in our Store Feedback area of our forums for some expert advice on your store? If you wanted to share your store URL for me, I’d be happy to also review the store and see if I have any suggestions or improvements you might be able to make to help increase traffic and conversion.

If you are firm in your decision to close your store, that is also okay. While generally speaking Shopify does not provide refunds, our support will review merchant accounts on a case by case basis. You will want to first close your store (a refund can’t be processed if the store is still open) and then reply back to your most recent billing email to make the request for a refund and your reason as to why. If you don’t have your most recent billing email available, then you can contact our live support through the Help Center.

Keep in mind as well that you can also ask to be moved to a month to month plan and the remaining portion of the funds paid to the annual plan will be converted into credits for your account.

4

I also have this question. My issue is is that everytime I pay for a full year Shopify puts me through hell pausing my account for reasons that were already taken care of the year previous. I find this very convenient that I always have issues after 1year renewal plan. Take my advice don’t prepay with them. They will take your money and try to withhold payments. Go month to month.

1 Like
5

Completely agree, never paying up front again. Got told conflicting info, wound up costing us an extra $300.