How can I locate and remove a popup in my store's theme?

Shopify Discussion
1

Hi,

How can I trace the location in the theme for a popup on the store? Appreciate any help on how to remove it.

www.asavry.com

popup.png
popup.png943Ă—587 171 KB

1 Like
2

Hi @alexlomt ,

You can try this one.

  1. From your Shopify admin dashboard, click on “Online Store” and then “Themes”.
  2. Find the theme that you want to edit and click on “Actions” and then “Edit code”.
  3. In the “Assets” folder, click on “base.css” file, depending on which file your theme uses to store its CSS styles. At the bottom of the file, add the following CSS code:
  4. And Save.
iframe#wp-popup-2736967 {
    display: none;
}

Result:

Ribe_Dagandara_0-1687373121871.png
Ribe_Dagandara_0-1687373121871.png1207Ă—604 81.9 KB

I hope it help.

3

Seems this would just hide it, how do I fully delete it from the website?

1 Like
4

If you like to delete fully, you’ll need to locate and remove the specific HTML, CSS, and JavaScript code responsible for the pop-up functionality. Better to hire some developer to do, to make sure it will fully delete and wont be affect to other designs.

5

Would you know how to do it? The person who installed it did it very quickly but I can not reach them anymore