At checkout under shipping it gives an estimated time. Is there a way to remove this or change the wording?
Hi, @Plunkett !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
You can only configure transit time only for flat shipping rates. Since it looks like you are using, carrier-calculated shipping rates., the Transit time is automatically included and cannot be edited. However, you are able to adjust or remove the expected delivery dates at checkout. To do this, you will need to follow the steps below:
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From your Shopify admin, go to Settings > Shipping and delivery.
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In the Expected delivery dates section, click Show delivery dates at checkout.
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In the Order processing time drop-down menu, select another processing time.
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Click Save.
Since it seems as though you are still setting up your store, I suggest viewing The General Checklist as it’s great tool that will ensure that you have your Shopify store all set up. You can go through the check list and be confident that you have a finished product, that includes having your media, shipping and check out all in working order.
Let me know how that goes!
1 Like
Sorry, this answer isn’t acceptable. The calculated rate transit time from USPS isn’t even close this time of year. I can give you a dozen examples from the past few days of Priority Mail not being delivered in the 2 days that checkout is claiming will take place. This is a costly and time consuming problem. Customers are being given false expectations (since US Mail services are not guaranteed) and now expect us to compensate them “because your checkout says I should have got it in two days”
There has to be a way for us to either insert a message that says the below times are estimates or the stated delivery time needs to be removed.
This is what one of my customers just sent me today, demanding a refund since his item didn’t arrive in 2 days:
We are giving false expectations here. What solution do you have to offer?
2 Likes
Any updates on this? I am having the same issue. I need my ‘Expected Delivery’ to factor in processing time too, not just postage time…
You can add a handling time in your shipping configuration settings but I don’t know if the Expected Delivery will take that into account.
I’ve never seen a resolution to this or heard back from anyone at Shopify on this…
I mean this did help me. I chose the order processing time to 2 days and it added days onto the Business Days at checkout. For the holiday season I changed it to 4 Business Days, and it gave me an estimated time of 8 Business Days later so customers were not expecting their package to be delivered in 2-3 days.
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From your Shopify admin, go to Settings > Shipping and delivery.
-
In the Expected delivery dates section, click Show delivery dates at checkout.
-
In the Order processing time drop-down menu, select another processing time.
-
Click Save.
This whole situation became a problem for us when USPS totally fell apart late 2023. We stopped using them after 20+ years and went straight UPS. Customer ends up paying a slightly higher shipping amount, but the transit time served up by Shopify more accurately reflects when a customer will receive their order.
1 Like
This is a poor solution at best. We get customers every single week that DEMAND refunds because of what’s posted at checkout. Why can’t you fix this?
100%
All we’re asking for is the ability to not display a shipping estimate. It’s the simplest bit of coding on the planet.
Displaying an estimate gives the customer the impression that they are buying 2 day shipping. All I want to display is the service:
USPS Ground Advantage
USPS Priority Mail
UPS Ground
etc.
Let the customer’s own preconceptions guide their choice and save us from the customer service headaches.
Got it!
Go to online Store > Themes > click the three dots …
Edit default theme content
Checkout and systems tab (top)
Scroll to:
Checkout & system
Checkout shipping estimated delivery date
One
Other
Enter a space in each field and save.
If you need to roll it back:
2 Likes
This is the right solution! Thank you!
A side issue is I want to update the {{count}} to say, {{count +1}} to add some buffer time, but can’t quite seem to do that.
1 Like
I asked Copilot and it gave me the following for adding 5 (have not tried it, but it’s usually decent at easy code):
{% assign new_count = count | plus: 5 %}{{ new_count }}
Thanks for trying! Didn’t quite work - it’s now displaying: I18n Error: Missing interpolation value “new_count”
ChatGPT says the formulas only work if it’s in a liquid template file, but doesn’t quite work if it’s in the language editor.
(BTW - how cool we can now use AI to help… at the beginning of this thread, there was no AI yet)
Okay, so you can edit it in the template code, problem solved.
I’m mixed on AI personally. I’ve used it daily for a couple years, but find I have to stay small like this.
I’m not fluent in Liquid, so I can ask easy questions, but for bigger code stuff, it tends to lose its fake mind. I don’t trust it.