how to change a Identity verification name on shopify
Topic summary
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Goal: Update the name on file used for identity verification for Shopify Payments (Shopify’s payment processing).
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Key guidance: This cannot be changed directly in the Shopify admin. To update it, the merchant must contact Shopify Support via the Help Center and log into their store for authentication; a support team member can make the change.
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Resources: Staff shared onboarding links (Intro to Shopify and New to Shopify Checklist) for general setup help.
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Outcome/status: No conflicting opinions or alternative methods presented. The actionable next step is to reach out to Shopify Support; the discussion appears resolved with this direction.
Hi, @wal2 .
Welcome to the Shopify Community. We hope you’re enjoying the platform so far.
I understand you’re looking to update the name on file for identity verification for Shopify Payments.
In order to update this information, I recommend reaching out to our support team through the Shopify Help Center. Since this information cannot be updated directly within the admin, it would require a member of our team to change this information for you. When accessing the help center, you’ll need to log into your store for authentication and security purposes.
Lastly, I’d love to hear more about how you started your business. If you’re just getting started, take a look at our Intro to Shopify and New to Shopify Checklist to help you have a smooth onboarding experience.
I hope this helps!