How can I reach customer support for payment issues?

I am trying to contact support/help but cannot find any link. When I try to contact support via the “Contact Support” button on my account’s page I just go into an endless spiral and can not find any way to actually post a question or submit a ticket.

Could anyone advise how I can do this?

Thank you,

Colin

Hi @ColinM

Thank you for your questions.

If you can contact Shopify through phone, try to get live chat support from Shopify, you can do the following steps:

Step 1: Go to https://help.shopify.com/en, click Get Help at the bottom and this screen will show up.

Step 2: Click Chat with us and fill out all information is required as the picture below:

And that’s it! Send your questions to Shopify, and they will get back to you in no time.

I hope that you could find the answer is helpful.