I have a specific billing question for them to which I cannot find the answers online. I need to speak to a real representative, ideally through email.
Any suggestions?
Is their email support@shopify.com ?
thank you everyone
Hi @homeyandhearty ,
You can reach Shopify support by visiting https://help.shopify.com/en/questions#/contact. You can email them through their contact form available at the link shared above.
Hope that helps!
1 Like
Hi, @homeyandhearty .
Thanks for reaching out!
As @Bluesoft_Design mentioned you can create a support request via our Help Center to contact our support team. Our support team will be able to authenticate your account and take a closer look to provide you with specific information related to your billing question. For a faster response time you can contact our support via chat and a live chat advisor will be happy to assist you.
If you have any additional questions I’ll be happy to answer them here. For non specific account billing questions, you can check out our help center resource on Understanding your Shopify bill.
I’d also love to hear what kind of online business you’ve started and what kinds of products you sell?