Main issue: After a couple of months without logging in, the store is now inactive and the owner cannot access the account to reactivate it.
Symptoms: Attempting to log in leads to screens stating the store is unavailable or will be back soon; there is no option to select a new plan.
Attempts: Emails to Shopify support have been sent but have not received replies.
Blockers: Without account access, the owner cannot choose a plan or initiate reactivation.
Outcome/Status: No guidance or resolution provided in the thread; the user is asking for help and the issue remains open. No attachments or additional context were shared.
I haven’t logged in for a couple of months, and now my store is inactive, and nobody at shopify is replying to my emails asking for help, and there is no option to choose a new plan. Just takes me to a screen saying the store is unavailable, or it will be back soon. But how can I get it back if I can’t get in to the account part?
Please help!