Hi, I tried looking at my orders and then the shopify app logged me out and said my store was inactive. I have emailed for help and no one has gotten back to me. I have orders pending and really need to get my website running. What can I do to get my store back??
Hi, @Yaritza_1 .
Welcome to the Shopify Community and thanks for sharing your question here!
I understand that you were logged into the Shopify app reviewing your orders, you were logged out and your store is displaying as inactive. You mentioned that you have contacted our support team and are still awaiting a response.
Rest assured, I’ll do my best to provide you with the best next steps and point you in the right direction. I know the importance of regaining access to your store to fulfill orders and resume business as usual.
Since you have contacted our support team, a support ticket would have been created. I recommend replying directly to the existing ticket you have for further clarification regarding your account. Our team will need to carefully review the issue to provide you with feedback. Please keep an eye out on your inbox, spam and junk folder for correspondence from our team.
We are unable to provide account-specific information or authenticate accounts via our Community Forums, so connecting with our support team and awaiting their response will be the best option.
If you have any non-account-specific questions, please feel free to thread them here and I can take a look.
I hope this helps!