Hello there can somebody help me on getting back a store of mine. It went inactive since last Friday and i still couldn’t get it back.
irst of all, welcome back to Shopify! That’s great to hear that you’re wanting to reactivate your store. How far along were you with your store set up?
In order to re-open it and move onto the Pause & Build Plan, you will have to start by choosing one of the regular subscription options. You’ll initially be charged for the plan you choose upon re-opening your store, but a subscription credit for the difference between the plans will be applied to your account upon switching to the Pause & Build plan.
For example, if you choose the Basic Plan for $29/month, and then follow these steps to immediately switch to Pause & Build for $9/month, then $20 will be issued as a credit on your account.
Future subscription invoice charges will then be drawn from that credit until they are gone. Therefore, you won’t have another subscription charge applied to your credit card until your December invoice. Does that make sense?
Hello @DigitalPriam22
I am sorry to hear that your store went inactive for you last Friday. Was the store operating normally before this happened, and just suddenly became inactive?
Are you able to login to your store here? If not, are you seeing any error messages or warnings in relation to your store when you try to login?
Also, it is worth checking your email account to see if anyone from our team has reached out to you about this, as quite often if there is a problem with your store this will be how we communicate it to you.
We aren’t able to access any store specific information here on the community forums, but you can feel free to reach out to our support team here. That way we can authenticate you as the store owner and give advice on next steps.