Hello, my name is Joseph and just reactivated my store which I had built to a point of adding payment providers and I had difficulty doing so(don’t know if it’s because I’m doing it from Nigeria, Africa)… and because of my regular 9-5 job I couldn’t finish up the store… now that I added funds to my card to complete the store… all of my hard work so far has been erased, leaving me to start up afresh which is impossible for me as I have put in so much time and money into getting the store to where it was until it expired.
I need to know how to reactivate the store back to where it was in order for me to continue and complete it.
I will look forward to hearing from you or anyone who has the knowledge and experience as soon as possible.
I’m glad to hear you decided to reactivate and get back into working on your store! Let’s dive into solving the issue so you can continue where you left off.
It sounds like you activated a different store from the one you were previously working on. We always save your progress, and we guarantee your data for 2 years, even if your store is deactivated or closed. What’s likely to have happened here is that a different email address was entered when you attempted to reactivate your store. When you enter an email address that’s not associated with any existing store, you’re automatically prompted to create a new account and store.
To try to determine what email address you used, you can use our store recovery tool. You can enter your email addresses on that page. You’ll get an email containing your store’s myshopify URL if an email address is associated with it. If you’re unable to find your store using the tool, you can create a support ticket by visiting https://shopify.link/o71x and our support team will help you locate your store.
Once you’re able to reactivate the right online store, you can refer to the following guides to set it up:
I have an outstanding payment due from January that I have to pay to bring the account up to date so I can access my transaction history. When I try to pay it, the only option shown is to pay for both January + July to reopen the store. I do not want to reopen my store, but I can’t find a way to pay for just January.
Since we do not have any internal access to account or store-specific billing information from the Community forums, we are unable to look into this. If you are being prompted to pay the outstanding balance for the store in question - you will need to do so in order to get access to the Shopify dashboard. However, I encourage you to speak with our live support about this situation by navigating to our Help Center.
Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.