How can I recover my domain after my store is shut down?

Hi there, my shopify store was recently shut down by shopify. I want to have my domain back for which I paid. Please guide me how can I have my domain/credentials back so I can continue owning my domain? Thank you

You need to reach out to the support team, they would be able to help you with the domain transfer.
Contact page link: https://help.shopify.com/en/questions#/contact/

Hey @gabbywilliams34 !

Thanks for connecting with us here. As pointed out by @Nick_Marketing , in order to get help with your domain, then you will need to get in touch with our live support team here at this link.

Simply type your query into the “ask about a topic” bar, then hit continue to support to access.

You may be asked to provide proof of ownership of this domain with a with TXT record verification. I hope this helps!

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