Hello,
saw this issue here on the community but need assistance.
When I first started selling clothes I had a different bank account which was closed. BUT I have no clue what I entered before.
Help me to find the old numbers so I can enter my new bank account info.
THANK YOU
Ivan
Hi, @cultnightmares !
Thanks for reaching out to us about this. I’d be happy to take a look into adjusting this information for you.
Can you confirm that you are referring to the bank account listed in association with your Shopify Payments settings? If so, please send me your store URL and I can escalate this to our internal team to adjust the information.
I look forward to your reply.
Cheers!
Thanks so much, @cultnightmares !
I will be sending you an email shortly so we can escalate this to our internal team. Please keep an eye out on your inbox and spam folder.
Cheers!
Hello,
I have also been trying to deal with this issue, Is there any way I can get assistance on my website Xengeance.com ? I forgot the numbers I entered within the old bank account and I’ve been trying to replace them.
Thank you
Hi, @xengeance !
Thanks for reaching out to us about this.
In order to update your previous banking information for Shopify Payments, you will need to re-enter the information as an authentication step. If you don’t remember the bank information, we can send a request to our internal team to have this updated for you.
I will be sending you an email shortly so I may escalate this on your behalf.
Cheers!
The problem is that I never received any help.
Im having a similar problem with my payouts. The bank info i entered is correct but it keeps saying there is a problem. any help would be nice, thank you.
Hello,
I do not remember the bank information, I would like a request sent to the team for assistance with this.
Thank you!
Hi, @cultnightmares !
I escalated the issue to our internal teams on Friday. It can take a few business days to hear back from them due to higher than normal incoming requests.
Please keep an eye on that email thread for any and all updates.
Cheers!
Hi, @xengeance !
The issue has been escalated to our internal teams already. It can take a few business days to hear back due to increased number of incoming queries. Please keep an eye out on your inbox for all and any updates.
Cheers!
Hi, @livingmap !
Thanks for reaching out to us about this.
Can you tell me a little more about the error message that’s linked to the issue itself? If you can send a screenshot, that would be fantastic!
Are you looking to update the banking information linked to your payouts specifically or you are just experiencing an issue with the payouts being deposited?
I look forward to more context in order to better assist you.
Cheers!
Hello Rose, I too am having issues with changing old bank info. Can I please get some help with this?
Hi, @rosegolden !
Thanks for reaching out to us about this.
If I understand correctly, you are unable to input the old banking information associated to your Shopify Payments settings in order to update the information, is that right?
If so, I would suggest taking a look at previous bank statements or cheques. If you are still unable to locate the information, please let me know by sending me your store URL and I’ll be happy to escalate this to our internal team on your behalf.
I look forward to your reply.
Cheers!
Thank you so much! Here’s the link https://eyrose.myshopify.com/admin
Thanks a bunch @rosegolden !
I’ll be contacting you by email shortly! Keep an eye on your inbox.
Cheers!
Thank you for reaching out.
I am trying to change the bank account information, but I have been unable
to remember the old information (routing number and account #). I am
unable to get the money transferred into my bank.
How can I fix this issue? I have included the screen shot of the reply when
I try to change the information as per your request. I have tried multiple
versions of my account number.
Thank you for your time,
Laura Welch.
You’re welcome!
Thanks for getting back to us, Laura ( @livingmap )!
We can definitely solve this for you by escalating the issue to our internal team. I will be contacting you by email shortly so I may collect more information regarding your account to send the request off.
Please keep an eye on your inbox.
Cheers!
I am having this same issue, I thought I entered my correct bank info but my payouts failed. When go to update the info it says my old info is incorrect. PLEASE HELP.