How can I recover old bank account details for updating?

Shopify Discussion
21

Hi I am having the same problem. Please help

22

@Holly Hi I am having the same problem.Please Help

23

Hi, @NexusApothecary !

Thanks for reaching out to us about this.

I will need to escalate this issue to our internal team. To do so, I will need to move our conversation to email.

Please keep an eye on your inbox and we will chat from there.

Cheers!

24

Hi, @Tajawhei !

Thanks for reaching out to us about this.

In order to look into this further, I will need to access your account by email to escalate to our internal teams.

Please keep an eye out on your inbox.

Cheers!

25

@Holly ttm-attire.myshopify.com

1 Like
26

Is there anyway you can help me update bank payment information, don’t have old information.

27

I’m having same problem please help , email is www.mrg575@hotmail.com, and store name is Unique handbagz

28

Hi, @Thad575 !

Thanks for reaching out to us about this.

I do apologize for the delay in my reply, I was away for a week.

Since it has been a few days since you posted in this thread, I was wondering if you still needed assistance with updating your bank information.

If so, please send me your store URL and I’ll be happy to escalate this to our internal teams.

I look forward to your reply.

Cheers!

29

Im currently experiencing problems with my payouts. Its saying my bank account information is incorrect and wants me to go in a correct it. but i dont know the old account and routing number if i put a number in incorrectly. Is there anyway you can help me retrieve my old bank account information from your system. I must’ve put a number in wrong.

30

Hi, @EnvyMyExtension !

Thanks for reaching out to us about this. I do apologize for the delay in getting back to you.

Do you still require assistance with this? If so, kindly send me your store URL so I may take a look. Our internal team with be able to assist us with this.

I look forward to your reply.

Cheers!

31

Hi Rose,

I’m having this same issue. I have failed payments and I’ve been advised to update my bank account information. I believe I incorrectly entered the routing number and account number the first time. How can I update the bank account information if I don’t know the old information?

https://erica-bunker.myshopify.com/

Thank you!

32

Hi.

I’m new to shopify and recently got a notification that my bank account info was wrong. and my payments are on hold. but i just had a payment that was successful but showing up on my bank statements, i may have entered the wrong info how do i fix this

1 Like
33

I am also dealing with a similar issue.

I did found my account that was closed, but Shopify won’t let me change the accounts because there are too many numbers apparently.

I keep getting a message stating that 'routing number must be 6 digits.

34

there was never a reply to my email. I need my store to function.

35

Still need assistance changing my old bank information to my new one!

1 Like
36

Hi Rose! I’m having this issue as well and need your help ASAP. Thank you!

37

did you ever get help?

38

no

39

omg that sucks and is very discouraging. have you been able to find a phone number or resolve it on your own? we’re having a similar issue

40

Hi @Holly , We’ve forgotten the old bank account details in our account also, can you please assist in having this reset?

https://fox-fierce.myshopify.com/

Thanks in advance.

Ash & Brent