How can I recover old bank account details for updating?

Shopify Discussion
61

Hey, @NexusApothecary !

I can see the escalation has already been resolved. You should have received an email and be able to update your bank account details.

Please let me know if you need anything else.

62

Hey, @Sick4Trees and @MiracleKurves !

I sent you an email. Please check your inbox.

Thank you!

63

my url is www.miracle-kurves.myshopify.com

64

I Used a dummy account while waiting to setup my real bank account. Help? @Holly

65

Hey, @MiracleKurves !

This has been escalated to our Account Integrity team for you. They will reach out by email as quickly as they can but it’s likely to take a few days.

66

Hey, @jtrinh206 !

I have been unable to find a Shopify store attached to the email address you use on forums.

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there.

Thank you!

67

I’m now having the same issue as the people in this board and I’m hoping i can get assistance asking here

68

Hey, @wearwolfco !

I sent you an email. Please check your inbox and respond there.

Thank you!

69

Hello, I have had a similar problem, I recently closed my bank account and I have no idea what the old account number is, i have orders coming in and no way to change my account information.

70

Hey, @apolloaa1 !

I have been unable to find a Shopify store attached to the email address you use on forums.

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there.

Thank you!

71

I am having the same issue, but it’s the same bank account i just slipped up on a number and don’t know where I messed up at

72

My Shopify account says that my correct account is linked, but the payout failed. I also recently paid my bill for the month using the same account they say isn’t valid, so I’m not sure what the issue could be. My website is https://lovelyme.store or shawna-white.myshopify.com.

73

Hey, @maniiithedon !

I have been unable to find a Shopify store attached to the email address you use on forums.

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there.

Thank you!

74

Hey, @SWhite98 !

The bank account details on your store are incorrect. Can you please try updating them so that you can receive your payout? Let me know how you get on.

As mentioned earlier in the thread, forums are not the best or fastest place to request help for private account issues. You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

75

Hey I’ve been waiting for my banking details to be removed so I can add my
new bank info for over 3 weeks

76

Hey, @Lashluxu !

It sounds like you already have a ticket number for that escalation. If so, please contact us privately with that number so we can look into it for you.

You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

77
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How do I get my bank info removed? To add a new one

78

Hey, @maniiithedon !

Please contact us on online chat, Facebook Messenger or Twitter DM as I mentioned above and we will escalate for you.

79

I am now going to close this thread. We welcome discussion in our forums and we’re happy to answer questions here but this is not the best place to request urgent help regarding your account. Please instead reach out to us on Online Chat, Facebook Messenger or Twitter DM.

Thank you!