How can I regain control after my online store and email were hacked?

Shopify Discussion
1

My store and email account has been hacked. How can I get support over the phone? Over the chat I have not received any help.

2

Hi @Cass2000 ,

Thanks for reaching out! I’m sorry to hear about this situation, and I understand the urgency of resolving this matter for you!

I’d love to help right here. However, we cannot look into account specifics via the Community for privacy and security reasons.

I invite you to reach out to our Contact Us page. You should be able to access support options from this link directly.

If not, I can guide you step by step:

  • Firstly, enter the topic you’d like to discuss with the Support Advisor. In your case, enter a keyword such as ‘account’.
  • Then scroll down to the bottom of the page, where you should see the ‘Get Support’ button. Click on it and select your preferred channel of communication.

Please note that different channels of communication may vary depending on availability. Also, rest assured that whatever channel you get to choose, our Advisors team will do their best to help you in this urgent situation.