My store and email is hacked. Is there a number to contact support? I tried via chat and did not get any help.
Hi, @Cass2000 .
Thank you for posting to the community forums!
This is definitely an urgent situation, our advisor should be able to lock the store while they investigate. However, you will be required to authenticate yourself for your Shopify account.
Please note, you do need to have access to a Shopify account to reach out advisors via phone. Please create a free trial account simply for the purpose of requesting a call back. We currently do not have an inbound number, instead we operate via call-back. Generally there is no wait time.
Please visit our Help Center and log in to your new account to create a support request through callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ From there, you can submit your request to speak with an advisor.
Best of luck!
It is not giving me the option to request a call back
Hi, @Cass2000 .
That is definitely strange. I just checked the support page and I do see the call back option available. Did you login to the new trial account? Or, did you select ‘Continue without logging in.’ If you chose the latter, call-back will not be displayed. You will need to be logged in to request a call back.
